RETURN AND REFUND POLICY


At Auraluminou™, we want every customer to feel confident when bringing our home and lifestyle products into their space.

If your purchase does not meet your expectations, we are here to help. This Return & Refund Policy explains the requirements, process, and conditions for returns, exchanges, and refunds.

  1. RETURN PERIOD & ELIGIBILITY

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the item must meet the following requirements:

• The product must be in its original condition

• The item must be unused and free from signs of wear

• Original packaging, accessories, and included materials must be retained

• Proof of purchase or order information must be provided

Items that show signs of use, damage, alteration, or missing original packaging may not qualify for a return.

  1. HOW TO REQUEST A RETURN

Before sending any item back, please contact our customer care team:

Email:
service@auraluminou.com

Please include:

• Order number

• Customer name

• Email address used during checkout

• Reason for the return request

• Photos or supporting information if the item has an issue

Do not return products without receiving return approval from Auraluminou™ first.

Unauthorized returns may not be accepted or processed.

Once your return request has been approved, we will provide instructions regarding the return process.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please carefully inspect your order after delivery.

If you receive an item that is:

• Damaged during shipping

• Defective

• Missing parts

• Different from the product ordered

Please contact us as soon as possible so our team can review the situation and provide an appropriate solution.

To help us resolve the issue faster, please provide:

• Order number

• Description of the problem

• Clear photos or videos showing the issue

We will evaluate each case and work toward a reasonable resolution.

  1. ITEMS THAT CANNOT BE RETURNED

Certain products may not be eligible for return due to safety, hygiene, customization, or product condition considerations.

Non-returnable items may include:

• Personalized or customized products

• Used personal care or hygiene-related products

• Perishable goods

• Products exposed to hazardous materials

• Gift cards

• Clearance or final sale items

• Original shipping fees paid during checkout

If you are unsure whether your product qualifies for a return, please contact our support team before sending the item.

  1. EXCHANGES

If you would like to receive a different item, color, or replacement product, the recommended process is:

  1. Request a return for the original item

  2. Wait until the return is approved and processed

  3. Place a new order for the desired replacement item

Exchange availability may depend on product stock at the time of request.

  1. EUROPEAN UNION CUSTOMER RIGHTS

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days after receiving the product, according to applicable consumer protection laws.

To qualify:

• The item must remain unused

• The product must be returned with original packaging

• Proof of purchase must be provided

This right applies in addition to any standard return period offered by Auraluminou™.

Certain exceptions may apply depending on product type and applicable regulations.

  1. REFUND PROCESS

Once we receive and inspect your returned item, we will send a confirmation regarding the refund decision.

If approved:

• Refunds will be issued to the original payment method

• Processing may take up to 10 business days

• Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us:

Email:
service@auraluminou.com

Please note that refund timing may vary depending on your financial institution.

  1. RETURN SHIPPING INFORMATION

Customers must receive return instructions from Auraluminou™ before sending any package.

Return shipments sent without prior authorization may be delayed or rejected.

Return Address:

Auraluminou™

Hyland Ave

Costa Mesa, CA 92626

United States

  1. CUSTOMER SUPPORT

Our team is committed to making the return experience as simple and transparent as possible.

For questions regarding returns, refunds, exchanges, or order concerns, please contact:

Auraluminou™

Email:
service@auraluminou.com

Phone:
+1 (714) 881-7040

Address:
Hyland Ave
Costa Mesa, CA 92626
United States

Thank you for choosing Auraluminou™.

We appreciate your trust and are dedicated to helping you create a home experience you love.